b999 cast Privacy Policy

1 Introduction and Scope

b999 cast (https://b999cast.cam) is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use our website, mobile application, or any related services, how that information is processed, and what steps we take to protect it.

By using any b999 cast service, you are considered to have agreed to the terms set out in this Policy. This Policy forms an integral part of our Terms and Conditions and both should be read together. If you disagree with any part of this Policy, please refrain from using our services.

This Policy applies only to information collected through the b999 cast platform. Third-party websites or services are governed by their own privacy policies, for which we are not responsible.

2 What Information We Collect

b999 cast may collect two types of information from you — information you provide voluntarily, and information collected automatically while you use our platform.

2.1 Information Provided Directly

Information you provide during account registration, identity verification, and financial transactions:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for age and identity verification)
• bKash, Nagad, or Rocket account number (for financial transactions)
• Password set by the user
• Details of your queries or complaints when contacting customer support

2.2 Automatically Collected Information

The following information may be collected while you use our platform:

• Device type, operating system, and browser version
• IP address and approximate location (country level only)
• Time spent on the platform, pages visited, and features used
• Gaming and betting activity logs (bets, wins and losses, transaction history)
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

b999 cast uses the collected information for the following purposes:

3.1 Service Operations

• Creating, verifying, and managing accounts
• Processing financial transactions (deposits and withdrawals)
• Providing bonuses, promotions, and VIP benefits
• Responding to your queries through customer support

3.2 Security and Compliance

• Detecting and preventing fraud and unauthorized access
• Identity verification in compliance with Anti-Money Laundering (AML) regulations
• Preventing users under 21 years of age from accessing the platform
• Supporting the implementation of our Responsible Gaming Policy

3.3 Service Improvement

• Analyzing user experience to improve the platform
• Identifying and resolving technical issues
• Customizing platform content according to your preferences

3.4 Communication

• Sending important account notifications and security alerts
• Informing you of promotional offers and updates if you have given consent
• Managing customer service via live chat and email

4 Cookies and Tracking Technologies

b999 cast uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for the basic functioning of the platform. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences, game settings, and similar choices.
• Analytics Cookies: Collect statistical data to understand how the platform is used.
• Marketing Cookies: Used to show relevant advertisements only after your consent has been obtained.

4.2 Cookie Controls

You can disable or delete cookies at any time from your browser settings. Please note that disabling essential cookies may cause some important features of the platform to stop working correctly. Contact our customer support team for more information on managing cookies.

5 Data Sharing and Disclosure

b999 cast does not sell your personal information or transfer it to third parties for marketing purposes. However, information may be shared in the following specific circumstances:

5.1 Service Providers

Information may be shared with trusted third parties who carry out necessary functions such as payment processing (bKash, Nagad, Rocket), technology infrastructure, customer service management, and fraud prevention. These partnerships are governed by strict confidentiality agreements.

5.2 Legal Obligations

We may be legally required to disclose information under applicable laws in Bangladesh, by order of a court, or in connection with a government investigation. In such cases, we will try to notify you in advance where possible, unless legally prohibited from doing so.

5.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may pass to the new entity; however, the terms of this Policy will continue to apply in such cases.

5.4 With User Consent

Outside the circumstances listed above, we will not share your personal information with any third party without your explicit consent.

6 Data Security Measures

b999 cast has put in place both technical and organizational measures to protect your personal and financial information.

6.1 Technical Security

• All data exchanged between your browser and our servers is secured through SSL (Secure Sockets Layer) encryption
• Industry-standard encryption technology is used for stored data
• Passwords are never stored in plain text — they are kept in hashed form only
• Firewalls and security monitoring systems are active to prevent unauthorized access
• Processes are in place to detect suspicious login attempts or unusual transactions

6.2 Organizational Security

• Only authorized staff have access to users' personal information
• Staff receive regular data security training
• Strict confidentiality agreements are maintained with third-party service providers

6.3 In the Event of a Security Breach

If a data breach occurs and affects your information, we will notify you within a reasonable time via email or account notification and take the necessary steps.

7 Your Rights

As a user of the b999 cast platform, you have the following rights regarding your own information:

7.1 Right to Access

You have the right to request details of what information we hold about you. In response to a verified request, we will provide the information within 30 days.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via customer support.

7.3 Right to Erasure

In certain circumstances, you have the right to request that your personal information be deleted. However, it may be necessary to retain information in order to comply with legal obligations or in connection with ongoing financial transactions.

7.4 Right to Opt Out of Marketing Communications

You can withdraw from promotional emails or notifications at any time. This can be done by going to account settings or clicking the "Unsubscribe" link in any communication.

7.5 Right to Data Portability

You can request a copy of your personal information in a machine-readable format, which you can use with another service.

8 Third-Party Services and Links

The b999 cast platform includes content from game providers such as Pragmatic Play, PG Soft, JILI, and Evolution. These services are independently operated and have their own privacy policies. b999 cast is not responsible for the data collection or usage practices of these third parties.

When using payment gateway services (bKash, Nagad, Rocket), information necessary for transaction security and verification is shared with these providers, but solely for the purpose of completing the transaction.

If our platform contains links to external websites, we recommend reading their own privacy policies before visiting those sites.

9 Protection of Minors' Data

b999 cast strictly limits its services to users aged 21 and above. We do not knowingly collect or process personal information from anyone under the age of 21.

Age verification is mandatory at the time of account registration. If it is later found that an account holder is under 21, that account will be suspended immediately and all associated information will be deleted.

If a parent or guardian believes a minor is using our platform, they may contact us and we will act promptly.

10 Policy Changes and Updates

b999 cast may review and update this Privacy Policy from time to time. The method of notifying you will be determined based on the nature and significance of the changes.

10.1 Notification of Changes

• For minor changes: the "Last Updated" date on this page will be revised
• For significant changes: you will be notified via account notification or email
• For fundamental changes: your renewed consent will be obtained before the changes take effect

10.2 Use After Changes

If you continue using b999 cast's services after an updated policy is published, that will be considered your acceptance of the new policy. You have the right to close your account if you do not agree to the changes.

11 Contact & Complaints

If you have any questions or comments about this privacy policy, or any requests regarding your information, you can contact us using the methods below. Our customer support team is available in both Bengali and English, 7 days a week, 24 hours a day.

For common questions, you can check our FAQ section — answers to many questions are available there.

When sending a privacy-related request, use your registered email address or mobile number to verify your account. Responses are usually sent within 30 business days after verification is complete.